If a patron would like to view a different event than they originally purchased a ticket for, you can issue an exchange.
To do this:
Lookup the patron's order via the magnifying glass in your top navigation.
At the top of their order's details page, click the Exchange button.
Select the new event and Confirm Exchange. If you leave the "Resend Confirmation" option checked, they will receive an exchange confirmation and an updated calendar invite.
